At Quality Consultancy Services, Pilani (qcspilani.com), we strive to provide high-quality services in software development, digital marketing, training programs, internships, AI-based business automation, and digital direct selling solutions. Our goal is to ensure transparency and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.
1. General Policy
Due to the nature of our digital services, consulting, and development work, most purchases made through qcspilani.com are non-refundable once work has commenced or digital resources have been delivered. However, we evaluate refund requests fairly and on a case-by-case basis.
2. Custom Software Development Services
For custom software development projects:
- Any advance payment or project initiation fee is non-refundable once the project has started.
- If the client cancels the project before work begins, a partial refund may be issued after deducting administrative and planning costs.
- If the project is canceled after development has started, refunds will not be issued for work already completed.
3. Digital Marketing Services
For services including SEO, social media marketing, advertising management, and digital marketing strategy:
- Payments made for monthly or ongoing marketing services are non-refundable once the campaign has started.
- If a service is canceled before campaign execution, a partial refund may be considered. Marketing outcomes may vary, and we do not guarantee specific performance results, therefore refunds are not issued based on campaign performance.
4. Training Programs and Internships
For training courses, workshops, and internship programs:
- Refund requests must be submitted within 3 days of enrollment, provided the program has not yet started.
- Once training materials, course access, or internship resources have been provided, no refunds will be issued.
- If a student is unable to continue due to valid reasons, we may offer rescheduling or credit toward future programs, subject to approval.
5. AI-Based Business Automation Services
For AI automation solutions and implementation services:
- Payments made for consultation, planning, or implementation phases are non-refundable once the process has started.
- If a project is canceled before the implementation phase begins, a partial refund may be considered after deducting consultation fees.
6. Digital Products and Resources
Any downloadable digital products, templates, software tools, or automation scripts sold on our website are non-refundable once accessed or downloaded, as digital products cannot be returned.
7. Exceptional Circumstances
In rare cases, refunds may be considered if:
- A technical issue prevents access to a purchased service or resource.
- The service cannot be delivered due to internal limitations.
- Duplicate payments were made accidentally. All such cases will be reviewed by our management team before approval.
8. Refund Processing
If a refund request is approved:
- Refunds will be processed using the original payment method.
- Processing may take 5–10 business days depending on the payment provider.
9. How to Request a Refund
To request a refund, please contact us with the following details:
- Full Name
- Order / Invoice Number
- Service or Product Purchased
- Reason for Refund Request
Send your request to: Email: official@qcspilani.com
Our support team will review your request and respond within 3–5 business days.
10. Policy Updates
QCS Pilani reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be reflected on this page.
Contact Information
QCS Pilani
Website: qcspilani.com
Email: official@qcspilani.com